EncryptTitan - Expired and deleted Messages were delayed for some secure message recipients. – Incident details

All systems operational

Expired and deleted Messages were delayed for some secure message recipients.

Resolved
Operational
Started over 2 years agoLasted less than a minute

Affected

EncryptTitan Secure Portals

Operational from 12:16 PM to 12:16 PM

EncryptTitan NA Region Secure Message Portal

Operational from 12:16 PM to 12:16 PM

Updates
  • Resolved
    UTC
    Resolved

    Some system messages generated for expired and deleted message, that were being stored in a holder queue due to a technical issue, were released this morning between the hours of 5:00 AM and 7:00 AM.

    The notification messages were generate between the dates of 2024-02-15 to 2024-02-29 and were not sent to recipients previously.

    Since some of the system notifications are dated, this may cause some confusion when being received by recipients.


    This incident has been resolved. We apologize for the this inconvenience.