Expired and deleted Messages were delayed for some secure message recipients.

Resolved
Operational
Started 2 months ago Lasted less than a minute

Affected

EncryptTitan Secure Message Portals
Updates
  • Resolved
    Resolved

    Some system messages generated for expired and deleted message, that were being stored in a holder queue due to a technical issue, were released this morning between the hours of 5:00 AM and 7:00 AM.

    The notification messages were generate between the dates of 2024-02-15 to 2024-02-29 and were not sent to recipients previously.

    Since some of the system notifications are dated, this may cause some confusion when being received by recipients.


    This incident has been resolved. We apologize for the this inconvenience.