EncryptTitan - Notice history

EncryptTitan Access Management Portal - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.76%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025
100% - uptime

EncryptTitan NA Region Secure Message Portal - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.76%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

EncryptTitan EU Region Secure Message Portal - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.76%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

EncryptTitan DE Region Secure Message Portal - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.76%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025
100% - uptime

EncryptTitan NA Region Encryption Gateways - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.76%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

EncryptTitan EU Region Encryption Gateways - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.76%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

EncryptTitan DE Region Encryption Gateways - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.76%Apr · 100.0%
Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

No notices reported this month

Mar 2025

Cloudflare's work around remains in place and operational.
  • Update
    Update

    Cloudflare has discovered IP address inconsistencies between our mapped Cloudflare IP addresses, and the IP addresses assigned by their network as DNS resolvers for encrypttitan.net.

    The discrepancies caused the CloudFlare network to automatically designate the EncryptTitan domain as "moved" (from Cloudflare's network) on 4 different occasions causing DNS outages.

    Although Cloudflare has not determined why the discrepancy existed between the IP database and our network configuration, they have stated it has been resolved for our zone.

    We deeply apologize for the resent DNS issues and for any distress it has caused.

    Thank you,

    Encrypt Titan Support Team

  • Resolved
    Resolved

    I'm afraid we do not have any further updates to share at the moment, the Cloudflare Engineering team is still working to identify the core issue.

    Cloudflare's work around remains in place and operational.

    Thank you for your patience as we continue monitoring to ensure that the EncryptTitan remains optimal.

  • Update
    Update

    I'm afraid we do not have any further updates to share at the moment, the Cloudflare Engineering team is still working to identify the core issue.

    Cloudflare's work around remains in place and operational.

    Thank you for your patience as we continue monitoring to ensure that the EncryptTitan remains optimal.

  • Monitoring
    Monitoring

    The "stop gap" that the Cloudflare's Global Engineering Team provided for DNS resolutions has been working as expected and we have not seen any mail flow issues.

    We will continue to monitor this incident and provide updates as information becomes available.

  • Identified
    Identified

    DNS queries are being processed.

    However, we have not received an update from Cloudflare, other than that they have escalated it to the Global Engineering Team and it has been categorized at the highest urgency.

    We will continue to monitor the situation.

    We apologize for this issue and will update this ticket one we have an update.

  • Investigating
    Investigating

    We are currently working with CloudFlare to resolve this issue.

DNS Outage for the domain encrypttitan.net
  • Resolved
    Resolved

    This resolved incident has been resolved.


    The registration for the encryptitan.net domain was recently move to Cloudflare in order to provide more robust security around our DNS zones.

    Cloudflare is the registrar for the encrypttitan.net DNS zone, while Verisign provides authoritative name services for Cloudflare.

    Cloudflare determined that the DS record, which is used to verify the authenticity of child zones of DNSSEC zones, was not ingested by Verisign during a DS record update - the cause is still being investigated. This made it impossible to verify the authenticity of the authoritative name server for the encrypttitan.net DNS zone.

    Cloudflare was able to correct the registry which and authoritative DNS queries were once again being answered.

    We will be investigating options to more quickly remediate such an event.

    We apologize for the inconvenience.





  • Investigating
    Investigating

    We have escalated this issue up to the Cloud Flare Registry team. We will update this ticket as soon as possible.

Feb 2025

No notices reported this month

Feb 2025 to Apr 2025

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